Delivery & Returns
Shipping service available throughout Great Britain & Northern Ireland. Free shipping on orders over £125. Please allow 2-4 working days for your delivery to arrive. We aim to get your delivery with you as quick as possible. 95% guaranteed delivery within 3 working days.
Shipping cost is £6.95 per address below £65 OR £3.95 on orders between £65-£125. This covers you for as many cases as you would like to order in one transaction to a single address. Delivery to mulitple addresses will incur extra shipping charges. Spending over £125 will automatically qualify you for free delivery to a single address, discounted at checkout in any one transaction.
All orders placed before 12pm Monday to Friday will be despatched the same day. Delivery times will be between 8am to 6pm Monday to Friday.
Saturday Delivery can be requested on all orders placed before Thursday 10am. Please request this via email info on the contact us page.
When you place your order you can let us know what you want our drivers to do with the delivery if you are not at home. This is the easiest way to ensure you get your wine on time and securely. For example, let the delivery driver know if there is a safe place to leave the delivery at your property or if we can leave it with a neighbour.
If an error is made with the delivery address when placing the order the item will be returned to our store by our courier. In the event of this happening any fees that apply from our courier will be passed on to the addressee before a refund is completed or the items are resent.
Returns and Damaged Goods
Although utmost care is taken to ensure your wine comes to you in perfect condition, if your oder is damaged when it arrives please contact us straight away. Photographic evidence will need to be provided with evidence that the seal of the bottle is not damaged. Compensation for damaged goods will be no more than the original purchase price and will not include shipping of goods.