Terms & Conditions
Terms and Conditions
All major cards are accepted. Payment must be made in full before an order is despatched.
All prices shown on the website include 20% VAT.
Due to the nature of our business, anyone purchasing products from us must be over the age of 18. Proof of age will need to be provided before an order can be despatched.
Shipping, Returns and faulty goods Policy
Shipping service available throughout Northern Ireland. Free shipping on orders over £150. Please allow 2-4 working days for your delivery to arrive. We aim to get your delivery with you as quick as possible. 95% guaranteed delivery within 3 working days.
Shipping cost is £6.95 per address. This covers you for as many cases as you would like to order in one transaction to a single address. Delivery to multiple addresses will incur extra shipping charges. Spending over £150 will automatically qualify you for free delivery to a single address, discounted at checkout.
All orders placed before 12pm Monday to Friday will be despatched the same day. Delivery times will be between 8am to 6pm Monday to Friday.
When you place your order you can let us know what you want our drivers to do with the delivery if you are not at home. This is the easiest way to ensure you get your wine on time and securely. For example, let the delivery driver know if there is a safe place to leave the delivery at your property or if we can leave with a neighbour.
Returns and Damaged goods
Although the utmost care is taken to ensure your wine comes to you in perfect condition, if your order is damaged when it arrives please contact us straight away. Photographic evidence will need to be provided with evidence that the seal of the bottle is not damaged. Compensation for damaged goods will be no more than the original purchase price and will not include shipping of goods.
For faulty items for example oxidised wines, you will need to contact us directly by email or phone to let us know. Once you’ve contacted us and discussed the issue with the product, we ask that you send the item back to us. Any items believed to be ‘off’ or corked will need to be returned with at least 50% of the product still remaining in the bottle. Once we have received the item, a senior member of staff will need to verify that the product is faulty and a full refund will be credited to you once this is confirmed.
Out of Stock orders
As wines are made in a limited amount and the limited availability of products from our suppliers, we can sometimes be out of stock of a product or a particular vintage that is advertised.
If a product you have ordered is out of stock you will be notified by either email or phone within 24 hours of making the order. We will also let you know when the item should be available again and give you details of alternative products that are currently in stock in case you want to choose a different product rather than waiting for the original product to come back in stock. You are entitled to cancel an order any time before your item ships from us for a full refund.
We will always get in contact with you regarding out of stock products and changes in the vintage or ABV of a wine. We can offer an alternative option for any products that are out of stock, with your approval.
Vintages of every wine is produced in a limited amount, this means that vintages of products advertised cannot be guaranteed. We will strive to ensure that product descriptions are up to date with the most recent vintage, however there may be instances where a particular vintage may become out of stock before we can update the product description. ABV’s of wines may also vary depending on the vintage.
If a vintage you have ordered is out of stock we will notify you as soon as possible and will try to provide an alternative or confirm that you are happy to take the most recent vintage we currently have.
We will try our best to ensure that all product images are current and represent the product you are purchasing. However with packaging and the vintage of wines can change without notice and so images that are included with a product will only be for illustration purposes and are not an exact representation of the actual product.
An information you provide on our website will never be disclosed with third parties for marketing purposes. The data we collect on this site is used for the following:
- To fulfil orders and carry out user enquiries securely
- Manage and enhance the site and our service we provide to you
- Share information to third parties for shipping purposes only (The couriers we use will need to know your addresses and contact information to ensure secure delivery of goods.)